bdaee Terms & Conditions

Introduction and Acceptance of Terms

These Terms & Conditions ("Agreement", "Terms") constitute a legally binding agreement between you ("User", "Player", "you") and bdaee ("bdaee", "we", "us", "our"), the operator of the online betting and casino platform accessible at bdaee.io ("Platform"). These Terms govern your registration, access, and use of all services made available through the Platform, including but not limited to sports betting, live casino, slot games, crash games, virtual sports, account management, bonus participation, and customer support interactions.

By completing the account registration process, clicking any acceptance checkbox, logging in to an existing bdaee account, or otherwise accessing or using the Platform, you confirm that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree to any provision of these Terms, you must immediately cease using the Platform and close your account.

bdaee reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the Platform following the publication of any amendment constitutes acceptance of the revised Terms. It is your responsibility to review this document periodically. The date at the top of this page reflects the most recent revision.

Eligibility Requirements

Access to the bdaee Platform and participation in any betting, casino, or gaming activity is strictly subject to the following eligibility conditions:

• Age: You must be at least 21 years of age at the time of registration and at all times during your use of the Platform. bdaee enforces a strict 21+ policy. Any account found to belong to a person under 21 years of age will be suspended immediately and all associated funds may be confiscated pending investigation.
• Jurisdiction: You must be physically located in a jurisdiction where online betting and casino activity is not prohibited by applicable law at the time of each betting or gaming session. It is solely your responsibility to determine whether use of the Platform is lawful in your jurisdiction.
• Capacity: You must have the full legal capacity to enter into a binding contract under the laws applicable to you.
• Single Account: You are permitted to hold only one registered account on the bdaee Platform. Operating multiple accounts is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of balances.
• Self-Exclusion Status: You must not be subject to any voluntary or compulsory self-exclusion order at the time of registration or use.
• Not Acting on Behalf of Others: You must be registering and betting on your own behalf. Using the Platform as an agent or representative of a third party is prohibited.

bdaee reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the timeframe specified by the support team will result in account suspension pending verification.

Account Registration

To access the full range of bdaee services, you must complete the account registration process by providing accurate, current, and complete information as requested. You agree to maintain and promptly update your registration details to keep them accurate and complete at all times.

During registration you will be required to provide, at a minimum: a valid and unique email address, a chosen username, a secure password, your full legal name, your date of birth, and a valid Bangladeshi mobile number associated with your preferred payment method (bKash, Nagad, Rocket, or Upay). Providing false, misleading, or incomplete information during registration is a material breach of these Terms and may result in immediate account closure and forfeiture of any pending balance.

bdaee operates a Know Your Customer (KYC) verification process. Before any withdrawal is processed, you may be required to submit one or more of the following documents:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence).
• Proof of ownership of the payment method used for deposits (screenshot or confirmation of the registered bKash, Nagad, Rocket, or Upay account in your name).

bdaee reserves the right to suspend withdrawals and restrict account activity pending satisfactory completion of KYC verification. Completion of KYC does not guarantee that a withdrawal will be approved if other compliance checks raise concerns.

Account Security

You are solely responsible for maintaining the confidentiality of your bdaee account credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login credentials with any third party for any reason.

bdaee strongly recommends that you:

• Choose a password that is at least 10 characters long and combines uppercase letters, lowercase letters, numbers, and special characters.
• Avoid using the same password across multiple online accounts or services.
• Log out of your bdaee account at the end of every session, particularly when using a shared or public device.
• Contact bdaee support immediately if you suspect that your account has been accessed without your authorisation.

Any activity carried out through your account using your correct credentials will be deemed to have been carried out by you, and you will be liable for all transactions, wagers, and instructions placed through that session. bdaee accepts no liability for losses arising from unauthorised access to your account where you have failed to maintain appropriate security over your credentials.

Deposits and Withdrawals

All monetary transactions on the bdaee Platform are conducted in Bangladeshi Taka (BDT, ৳). bdaee supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: The minimum deposit amount is ৳200. Deposits are processed automatically and credited to your bdaee balance within 60 seconds in normal circumstances. bdaee does not charge a fee on deposits; however, your payment provider may apply its own transaction charges, for which bdaee accepts no responsibility.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawals are processed by the bdaee finance team within one to six hours of the request being submitted, seven days a week including public holidays. Withdrawals can only be made to a payment account registered in the same name as your verified bdaee account. Third-party withdrawals are strictly prohibited.

Withdrawal Conditions: The following conditions must be met before a withdrawal request will be processed:

• Your account KYC verification must be complete and approved.
• Any active bonus funds must have met the applicable wagering requirements before withdrawal of bonus-derived winnings.
• There must be no outstanding compliance holds or fraud flags on your account.
• Deposits made by card (Visa/Mastercard) must be withdrawn back to the same card, up to the amount originally deposited, before any balance remainder may be withdrawn via mobile wallet.

bdaee reserves the right to delay or refuse a withdrawal where there are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such cases, bdaee will notify the affected user and may request additional documentation.

Bonuses and Promotions

bdaee offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions, which are published alongside each offer. In the event of any conflict between the specific bonus terms and these general Terms, the specific bonus terms shall prevail.

General Bonus Rules:

• Bonuses are intended for personal, recreational use only. Systematic or professional exploitation of bonus structures is prohibited.
• Unless stated otherwise, all bonus funds are subject to a wagering requirement before they can be withdrawn. The applicable wagering requirement will be stated in the specific bonus terms.
• Bonuses may only be claimed once per person, per household, per IP address, and per device. Attempting to claim the same bonus multiple times using different accounts constitutes fraud.
• bdaee reserves the right to withhold, cancel, or claw back bonus funds and any winnings derived from those funds if there is evidence of abuse, irregular betting patterns, or a breach of these Terms.
• Bonus funds will expire if the wagering requirement is not completed within the timeframe specified in the bonus terms. Expired bonus funds are forfeited without compensation.
• bdaee reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice, except where such notice is required by applicable law.

Betting and Gaming Rules

All bets placed on the bdaee Platform are subject to the specific rules applicable to the relevant sport, market, or game. These rules are accessible within the Platform and form part of this Agreement. By placing a bet or participating in any game, you confirm that you have read and understood the applicable rules for that activity.

Sports Betting: Pre-match and in-play bets on cricket (including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals), football, kabaddi, and other sports are governed by the sporting rules and market-specific rules displayed in the bdaee sportsbook. Minimum and maximum stake limits apply per market and may vary. bdaee reserves the right to void any bet placed on a market that was offered or settled in error due to a technical fault, data feed failure, or palpable pricing mistake. Voided bets are refunded as cash to the player's account balance.

Casino Games: Live casino games provided by Evolution Gaming and Ezugi, and slot games provided by Pragmatic Play, NetEnt, Microgaming, and other certified providers, are governed by the rules of the individual game as displayed in the game interface. The theoretical return-to-player (RTP) percentage for each slot game is published by the provider and is available within the game's information panel.

Settlement: Results are settled based on official data sources. In the event of a discrepancy between the result displayed in the Platform and the official result, the official result shall prevail for settlement purposes. Settlement errors that result in incorrect payouts will be corrected, and the correct payout applied, regardless of whether the error resulted in an overpayment or underpayment.

Prohibited Conduct

The following conduct is strictly prohibited on the bdaee Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and, where appropriate, reporting to relevant authorities:

• Providing false, fraudulent, or misleading information at any stage of the registration or verification process.
• Opening or operating more than one bdaee account.
• Using the Platform if you are under 21 years of age.
• Using the Platform while subject to a self-exclusion order.
• Placing bets or using the Platform on behalf of a third party.
• Using automated betting software, bots, scripts, or any other mechanical or electronic means to interact with the Platform.
• Exploiting software bugs, errors, or vulnerabilities to obtain an unfair advantage. Any winnings derived from a known bug or error are void.
• Engaging in match-fixing, spot-fixing, or any activity designed to manipulate the outcome of a sporting event on which you have placed a bet.
• Using the Platform in connection with money laundering, fraud, or any other financial crime.
• Attempting to hack, reverse-engineer, or disrupt the Platform or its infrastructure.
• Abusing the bdaee bonus and promotional system in a manner inconsistent with recreational play (e.g., bonus hunting, arbitrage betting across multiple accounts or platforms).

Responsible Gaming

bdaee is committed to promoting safe and responsible gambling. We provide a suite of tools designed to help players maintain control over their betting activity. These tools are available to all registered users and can be activated or modified through the account settings section or by contacting the bdaee support team.

Available Responsible Gaming Tools:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you deposit into your account. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Time Limits: Define the maximum duration of a single gaming session. A notification is displayed when you approach your limit, and your session ends automatically when the limit is reached.
• Reality Checks: Receive periodic pop-up reminders during play showing the duration of your current session and your net gaming position.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined period (minimum 6 months) or permanently. During a self-exclusion period, your account is suspended, login is blocked, and marketing communications are ceased. Self-exclusion cannot be reversed during the active period.
• Account Closure: You may request permanent closure of your account at any time by contacting the support team. Closure requests are processed within 24 hours.

If you believe that gambling is having a negative impact on your finances, relationships, or wellbeing, we strongly encourage you to activate self-exclusion immediately and seek support from a qualified professional. You may also contact the bdaee support team at [email protected] for guidance on available resources. 21+ only. Gambling can be addictive. Play responsibly.

Intellectual Property

All content on the bdaee Platform, including but not limited to the brand name, logo, domain name, website design, text, graphics, images, software, game interfaces, and all other materials, is the exclusive intellectual property of bdaee or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only. This licence does not include the right to copy, reproduce, modify, distribute, transmit, publicly display, publish, or create derivative works from any content on the Platform without the prior written consent of bdaee.

Any unauthorised use of bdaee's intellectual property is a material breach of this Agreement and may give rise to legal action. If you believe that any content on the Platform infringes your intellectual property rights, please contact us at [email protected].

Limitation of Liability

To the fullest extent permitted by applicable law, bdaee and its directors, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of winnings or anticipated winnings resulting from technical faults, data feed errors, or Platform outages.
• Losses arising from unauthorised access to your account due to your failure to maintain appropriate credential security.
• Interruptions to service due to scheduled or emergency maintenance, third-party infrastructure failures, or force majeure events.
• Decisions made by you in reliance on any information displayed on the Platform, including odds, statistics, match data, or game results prior to official settlement.

bdaee's total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you into your bdaee account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by bdaee's negligence, fraud, or any other liability that cannot be limited or excluded by applicable law.

Amendments to These Terms

bdaee reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, bdaee will provide notice by displaying a prominent announcement on the Platform or by sending a notification to your registered email address at least 7 days before the changes take effect, except where more urgent revision is required to comply with a legal or regulatory obligation.

It is your responsibility to review the current version of the Terms each time you use the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and may request account closure by contacting support.

Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable laws. bdaee operates its services on a best-efforts basis in compliance with the regulatory environment applicable to its operations.

In the event of a dispute between you and bdaee arising out of or relating to these Terms or your use of the Platform, both parties agree to first attempt to resolve the matter informally by contacting the bdaee support team at [email protected]. The support team will acknowledge your complaint within 48 hours and aim to provide a substantive response within 10 business days (Bangladesh Standard Time, UTC+6).

If informal resolution is not achieved within 30 days of the initial complaint being lodged, either party may escalate the matter through the formal dispute resolution mechanisms available under applicable law. bdaee's maximum liability in any dispute settlement is limited as described in Section 11 above.

Contact Information

For questions, concerns, or complaints relating to these Terms & Conditions, or to exercise any rights described in this Agreement, please contact the bdaee team through the following channel:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, accessible via the chat icon inside your bdaee account.
• Response Time: Live chat responses within 2 minutes. Email responses within 48 hours (Bangladesh Standard Time, UTC+6).

All communications must be conducted in English. bdaee is unable to process requests submitted in other languages.